Specialist Areas
A successful business needs talented people who have the right
knowledge, the right skills, and the right drive, all working to clear goals..
Just read the options and see how they match up to your needs and if you
don't find exactly what you need then I am happy to customise programmes
tailored specifically to the opportunities you face in your company.
Leadership and Performance Coaching
This approach is similiar to that explained in Coaching but is sponsored by the company the
individual works for. The goals of the individual remain primary but the
coaching session agenda will also recognise the integrity of the aims the
company has in supporting this personal development programme.
Group Coaching
Working on personal growth in a team environment is a useful way to
improve performance and to provide personal growth for the individuals. Working
in colective confidentiality there is the additional benefit of other team
members support.
Using the G.R.O.W model approach with a small group of committed
individuals can provide a proactive environment for personal development to be
achieved. with the Coach providing a safe environment to explore team dyanmics.
After an initial confidential discussion with each team member the group
would meet once a month for 6 months for 2 – 3 hours to agree goals, identify
tasks and share feedback. Individuals must be fully committed to participating
and willing to put in time and effort in between Coaching workshops.
For ideas on what can be achieved through personal development coaching
simply click the link Coaching
Telemarketing Coaching
One of the major 'Moments of truth' in Customer
Relationship Management is telephone contact. A telephone conversation can
enhance a company image or cause lasting damage to it depending on the skill of
the individual. Any individual who comes into contact with customers by
telephone needs to have appropriate telephone coaching & training, whether
they are handling incoming calls, outbound calls, dealing with customer
enquiries or making proactive telephone sales.
Sales Team Leader Coaching Skills Workshop
A good team leader will ensure that the performance of their team
members individually and collectively is more effective as a result of their
contribution. An agenda for the workshop can be selected from the following
topics.
Defining the delegates personal key aims
The Manager As A Brilliant Coach
Developing managers Coaching techniques in order to get great results
through their team of people by enabling them to take ownership of their own
destiny.
Part 1 Two day Workshop
The Coaching
process
"Where are you now as a Coach and Where do you want to be"
Essential Coaching Skills
Building
rapport through effective Listening and Questioning skills
Understanding Values & Beliefs
Setting
Motivational Goals using The G.R.O.W. model
Setting Personal Goals for becoming a more
effective Manager or Team Leader
Part 2
Each individual will receive Individual telephone coaching for the
following 3 months.Two x 45 minute calls per month.
The Intelligent Approach to Making Decisions
Using Edward De Bono's theories as a model this workshop covers the six
approaches that can be used during meetings and when reaching decisions to
ensure that all avenues and eventualities have been explored. This process
allows people to be creative, express their concerns, concentrate on how to
make something work, considers the worst case scenario, and ensures the facts
are known, encourages alternative ideas to be aired and ensures a structured
approach to the discussion process.
Team Building
The first step to understanding others is to have a better understanding
of yourself. Understanding the dynamics of a team, the contributions made by
different personality types and the roles people assume in a team can be a
powerful way to remove barriers and personality issues. Shared values, cultural
vision and style and time to debate contentious issues in an environment
facilitated by an experienced coach is often a powerful catalyst to team
bonding.
It enables strengths to be recongnised and the realisation that when it
comes to teams "None of us is as good as all of us"
If you have a group of talented individuals who do not always fully
utilise the strength of the team then this workshop may provide an invaluable
step in the right direction.
Consultancy
Most Companies need extra help sometimes!
You may have the relevant expertise and talent yourself or in your team,
but find yourself with an increasing number of priorities to be achieved in
ever shorter timescales. Maybe you want to bring a new objective mindset to a
particular issue or there is a lack of a particular area of expertise
These are the types of scenarios which benefit from an extra pair of
hands from someone with the appropriate expertise.
Newspaper and Telemarketing expertise
General Business Expertise
If you would like to know more please contact me and I’d be
delighted to discuss your requirements further
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Role of a team leader
Performance Coaching skillsKey tasks setting and achievement
Sales coaching skills
Effective sales meetings
Formal training sessionsCommunications
Team dynamics
What is a Coach?
Delegate fee, minimum 4 delegates plus venue/travel costs as relevant
Advertising and Category Development
Managing Advertising Departments
Managing Telemarketing Teams
Developing Advertising plans
Mystery Audits to enhance the Customer experience
Performance Coaching
Developing Strategic Business Plans
Developing Marketing Plans
Recruitment and Selection
Project Planning
Best Practice Audits
Corporate Coaching
Executive Resource
Coaching & Developing Sales Teams
Customer reviews
